Cancellation and Refund Policy

1. The free trial

The free trial lasts 7 days, needs no card and charges nothing, so there is nothing to cancel or to refund. When it ends, access to the full modules ends.

2. How to cancel

Cancel in your account (My account, then Change plan), or write to info@geoterva.com from the e-mail address of your account. We confirm the cancellation by e-mail. After you cancel, nothing more is charged. Your plan stays active until the end of the period you have paid for, and then it ends.

3. Monthly plans

A monthly plan renews each month until you cancel. If you cancel, the month you have paid for continues to its end. We do not refund part of a month, except where the law requires it or where we charged you in error (section 7).

4. Yearly plans

• 30-day money-back guarantee. If you are not satisfied, ask us within 30 days of the first purchase of a yearly plan and we refund the plan price you paid, without asking why.
• After an automatic renewal you can ask for a refund within 14 days of the renewal charge. We remind you by e-mail at least 14 days before a yearly plan renews, so that you can cancel first.
• Later. After these periods a yearly plan is not refunded, except where the law requires it, where we end the Service or your access for a reason other than your breach, or where you cancel because we changed the price or the plan in a way you do not accept (we then refund the unused part).

5. Changing plans

When you upgrade, the new plan starts at once and you pay the difference for the rest of the period. A downgrade takes effect at the next renewal. Credit for time you have already paid for is applied before you are charged.

6. If you are a consumer

A consumer is someone who buys for purposes outside their trade, business or profession. The rights below come from the law and are not reduced by this policy.

• European Union and United Kingdom. You may withdraw from a distance contract within 14 days without giving a reason. If you ask us to start the service during those 14 days, you confirm that request and that you may lose the right of withdrawal once the service has been fully provided; if you then withdraw, you pay a proportionate amount for what you have used. The 30-day guarantee in section 4 gives you at least as much on a yearly plan.
• Türkiye. The Turkish İptal ve İade Koşulları (cancellation and refund conditions) apply to consumers in Türkiye. In short: you can end a subscription at any time, the end takes effect within 7 days of your notice, and the unused part of what you paid is refunded within 15 days.
• Elsewhere. The consumer rules of your own country apply as far as they cannot be excluded.

7. How refunds are made

• You can ask for a refund by writing to info@geoterva.com with the e-mail address of your account.
• Refunds go back to the payment method you used, through the payment provider, normally within 5 to 10 business days after we approve them. Your bank may take longer to show them.
• The refund covers the plan price and the tax charged on it. We cannot return bank or currency-conversion charges that your bank applied.
• If we charged you twice, charged you after you cancelled, or made another mistake, we refund the amount in full.
• Please write to us before you dispute a charge with your bank; we can usually solve it faster.

8. After a refund

When a plan is refunded in full, access that depended on it ends. We may decline a further refund if the guarantee has been used repeatedly for the same plan.